Frequently Asked Questions
Will this work in deep candle jars?
Yes! This is exactly what the 360° flexible neck was designed for. You can bend it down into deep jar candles that regular lighters can't reach. No more burning your fingers trying to light the last inch of your favourite candle!
Is it really windproof?
100% windproof! The plasma arc technology isn't affected by wind at all. Unlike traditional flame lighters that blow out in the slightest breeze, the EcoFlame 360° works perfectly in storms, at the beach, while camping - anywhere.
How long does a full charge last?
A full charge gives you 200-300 lights depending on usage. For most people, that's several weeks or even months between charges. The 4 LED battery indicators let you know exactly when it's time to plug in.
How much does shipping cost?
Good news — shipping is completely free across Australia! No hidden fees, no surprises at checkout.
Is this safe around children?
Yes - it features a dual-action child safety lock. Kids can't accidentally activate it because they need to slide out the tip AND press the button simultaneously. Much safer than regular lighters that children can easily use.
What type of charging cable does it use?
It uses a standard USB Type-C cable (included in the box). You can charge it with any USB port - computer, power bank, car charger, or wall adapter. If you lose the cable, any phone charging cable will work.
How do I clean the ceramic tips?
Simply wipe the heat-resistant ceramic tips with a soft cloth or cotton swab to remove any carbon buildup from candle soot. The ceramics won't burn or degrade, so cleaning is quick and easy.
Can I safely use this to light my gas stove?
Yes! The extended flexible neck keeps your hands safely away from the gas flame, making it actually SAFER than traditional lighters for gas stoves. The arc automatically stops after 10 seconds as an additional safety feature.