SECTION 1 - Returns & Refunds

Our policy works alongside your rights under Australian Consumer Law.

Our change-of-mind money-back guarantee is 60 days for every product. The 60-day period starts on the date you receive your order.

For a change-of-mind return, contact us within 60 days of delivery. The product must be kept in good physical condition. You are responsible for change-of-mind return postage unless we agree otherwise.

Change-of-mind returns may be declined if the product was misused, damaged after delivery, purchased with a fault that was disclosed before purchase, or the request is made after the 60-day period.

If your product is faulty, damaged on arrival or incorrect, contact us with your order number, a description of the issue and clear photos or video where practical. If we ask you to return it, we will cover reasonable return postage and provide a remedy in accordance with Australian Consumer Law. Your rights for faulty products are not limited by our 60-day change-of-mind period.

To request a return or refund, use the contact form on our Contact Us page. If a return is required, we will provide the return address and instructions. Please do not send an item back before receiving those instructions.

Once approved and processed, refunds are returned to the original payment method. Please allow 5–10 business days for your bank or payment provider to show the funds.

SECTION 2 - Late or missing refunds

If an approved refund has not appeared after 10 business days, first check with your bank or payment provider, then contact us through our website contact form with your order number.

SECTION 3 - Return Shipping Costs

You pay return postage for an approved change-of-mind return unless we agree otherwise. If an item is faulty, damaged or incorrect and we ask you to return it, we will cover reasonable return postage in accordance with Australian Consumer Law.