Frequently Asked Questions
Where are you located?
Our head office is based in Sydney, Australia 🇦🇺. All orders are shipped directly from our Aussie warehouses.
How much does shipping cost?
Shipping is completely free Australia-wide!
How long does shipping take?
Orders are dispatched within 24–48 hours and delivered in 3–14 business days depending on your location.
Do you ship internationally?
Not yet — but we’re working on it! For now, we serve Aussie customers only.
What is your refund policy?
If you’re not 100% satisfied, return it within 14 days for a full refund. Simple as that.
Is my payment information secure?
Yes — we use Shopify Payments, PayPal and Afterpay, all protected by SSL encryption for total peace of mind.
How do I track my order?
Once shipped, you’ll get a tracking link via email to follow your parcel in real time.
How do I contact customer support?
Reach out anytime at aussie-aura@gmail.com. Our friendly Aussie team is available Monday to Friday, 9:00am–5:00pm AEST.