Frequently Asked Questions
Where are you located?
Our head office is based in Sydney, Australia 🇦🇺. All orders are shipped directly from our Aussie warehouses.
How much does shipping cost?
🚚 Fast, Free Delivery — Australia Wide
Dispatched within 24–48 hours. Estimated delivery: 3–8 business days across Australia. Tracking included.
How long does shipping take?
🚚 Fast, Free Delivery — Australia Wide
Dispatched within 24–48 hours. Estimated delivery: 3–8 business days across Australia. Tracking included.
Do you ship internationally?
Not yet — but we’re working on it! For now, we serve Aussie customers only.
What is your refund policy?
If you’re not 100% satisfied, return it within 30 days for a full refund. Simple as that.
Is my payment information secure?
Yes — we use Shopify Payments, PayPal and Afterpay, all protected by SSL encryption for total peace of mind.
How do I track my order?
Once shipped, you’ll get a tracking link via email to follow your parcel in real time.
How do I contact customer support?
Reach out anytime at hello@aussie-aura.com. Our friendly Aussie team is available Monday to Friday, 9:00am–5:00pm AEST.