Frequently Asked Questions
Where are you located?
Our head office is based in Sydney, Australia 🇦🇺. We ship orders Australia-wide with tracking.
How much does shipping cost?
🚚 Fast, Free Delivery — Australia-Wide
Processed within 1–2 business days. Estimated delivery: 3–14 business days across Australia. Tracking included.
How long does shipping take?
🚚 Fast, Free Delivery — Australia-Wide
Processed within 1–2 business days. Estimated delivery: 3–14 business days across Australia. Tracking included.
Where do you ship?
Not yet — but we’re working on it! For now, we serve Aussie customers only.
What is your refund policy?
Every product includes a 60-day money-back guarantee. Eligibility and exclusions are set out in our Refund Policy.
Is my payment information secure?
Yes — we use Shopify Payments, PayPal and Afterpay, all protected by SSL encryption for total peace of mind.
How do I track my order?
Once shipped, you’ll get a tracking link via email to follow your parcel in real time.
How do I contact customer support?
Reach out anytime at hello@aussie-aura.com. Our friendly Aussie team is available Monday to Friday, 9:00am–5:00pm AEST.