Frequently Asked Questions
How do I upload my photo?
It’s easy! Just click the 'Upload Image' button above the 'Add to Cart' button. For the best results, use a high-resolution photo from your camera roll. If the photo looks blurry on your screen, it might look blurry on the puzzle—so pick your clearest shot!
Will the image peel or fade over time?
Not a chance. Unlike cheap custom puzzles that use "sticker" overlays, we use advanced UV-Direct Printing. The ink is bonded directly into the premium board and cured with UV light. This means your memories are scratch-resistant, water-resistant, and won't peel or fade—even after years of being put together and taken apart.
👵 Is this suitable for seniors or kids?
Absolutely. We specifically chose the 60-piece A4 and A3 counts because the pieces are larger and easier to handle. It’s a fantastic way for Nan and Pop to keep their hands and minds active without the frustration of tiny, fiddly pieces.
Can I frame it once it’s finished?
Yes! Many of our Aussie customers love their custom puzzles so much they glue and frame them as unique wall art. Because of our high-definition finish, they look just like a professional photo print once assembled.
How long does delivery take?
We know you’re excited to see your creation! We typically process and print your custom order within 24–48 hours at our Melbourne warehouse. Shipping across Australia usually takes 3–7 business days depending on your neck of the woods.
What if I’m not happy with the quality?
At AussieAura, we stand by our "No-Dramas" guarantee. If your puzzle arrives damaged or the print quality isn't up to scratch, just let us know within 14 days and we’ll organise a replacement or a full refund. No worries!