Frequently Asked Questions
How Is This Different From The Vagus & Cervical Neuro Relief Device?
The original is a wraparound neck massager that combines heat and TENS pulse for both vagus nerve and general neck/shoulder tension. The Vagus Nerve Relaxation Device is a more focused, neckband-style device with conductive arms that curve up higher — closer to the jawline where the vagus nerve is most accessible — and adds app-guided sessions, 8 stimulation modes, and a wireless remote for hands-free control. If you want targeted, trackable vagus nerve sessions without the heat/massage add-ons, this device is the better fit.
Do I need the app to use this?
No. The app adds personalised control and session tracking, but the device works fully standalone using the onboard power/mode buttons or the included wireless remote. Use the app when you want it, skip it when you don't.
I've never heard of vagus nerve stimulation before. Is this backed by science?
Yes — vagus nerve stimulation (VNS) has been studied for decades, and clinical VNS devices exist for conditions like epilepsy and treatment-resistant depression. The vagus nerve is the main communication highway between your brain and your organs; stimulating it signals your nervous system to shift from fight-or-flight into rest-and-digest. This device uses the same non-invasive, transcutaneous principle in a wellness format — it's not a medical device and isn't intended to diagnose, treat, or cure any condition.
Is it safe to use every day?
Safe for daily use for most healthy adults when used as directed — start on the lowest intensity and build up gradually. Do not use if you have a pacemaker, are pregnant, have epilepsy, or have active cancer in the neck area. Check with your doctor first if you have high blood pressure, thyroid issues, or are on blood thinners.
Will this help my anxiety and sleep, or is it just for pain?
Many people use it as part of a broader routine to support relaxation during periods of stress, general sleeplessness, and everyday tension — including tension linked to conditions like fibromyalgia. Most people notice a shift within the first 5–10 minute session, with deeper, longer-term changes to sleep and stress resilience building over consistent daily use. It's a wellness device intended to support relaxation, not to diagnose, treat, or cure any medical condition — please see a healthcare professional for anxiety, sleep disorders, or chronic pain that's affecting your daily life.
Is this a good gift, or should I just get it for myself?
Both, honestly. It comes nicely packaged and ready to give as-is, and plenty of customers tell us they bought one for someone else and ended up ordering a second for themselves within weeks.
How quickly will I feel relief? Is it temporary or long-lasting?
Immediate:
Most people feel looser, less tense after the first 15-minute session. Headaches ease, shoulders drop, you can turn your head easier.
Long-term:
Week 1-2: Relief during and right after sessions
Week 3-4: Tension builds slower throughout the day
Month 2+: Chronic pain reduces significantly, muscles stay looser longer
Daily use for 30+ days gives best results. Think of it like stretching—one session helps, but consistent use transforms your neck health. Even if you stop daily sessions, it's there whenever pain flares up.
Does it work through hair, makeup, or moisturiser?
For the best contact and comfort, we recommend clean, dry, product-free skin at the point of contact — that's why the conductive gel is included, to help maintain a consistent connection each session.
Can I use it while working, driving, or exercising?
It's designed for still, relaxed moments — at your desk, on the couch, or before bed — rather than while driving or during physical activity. Save it for the moments you can actually sit with it.