Frequently Asked Questions
How Does The Aussie Aura Titanium Chopping Board Work?
It’s designed with an antibacterial, non-toxic surface that prevents bacteria build-up and stops cross-contamination. It’s safer for your family and better for the planet — no plastics, no nasties.
Will This Help Me Keep My Kitchen Cleaner?
Absolutely. The smooth, non-porous titanium surface means no trapped food or stains, and it cleans easily in seconds. It’s perfect for families who want a cleaner, greener kitchen.
Where are you located?
We’re proudly based in Australia 🇦🇺,
All AussieAura orders are packed with care and shipped directly from our Australian warehouse
How much does shipping cost?
Good news — shipping is completely free across Australia! No hidden fees, no surprises at checkout.
Where Can I Use The Titanium Chopping Board?
Anywhere in your kitchen! It’s lightweight and easy to move, so you can use it for indoor cooking, BBQ prep, or even outdoor picnics.
How long does shipping take?
We aim to dispatch your order within 24–48 hours. Depending on your location, delivery usually takes 3–14 business days Australia-wide. You’ll receive tracking details as soon as it’s shipped.
Do you ship internationally?
Right now, we primarily serve our Aussie customers, but international shipping is coming soon. Keep an eye out — we’ll announce it once it’s live!
What is your refund policy?
We stand by every product we sell. If you’re not 100% satisfied, you can return your item within 14 days for a money-back guarantee or replacement. No stress, no hassle.
Is my payment information secure?
Absolutely. We use SSL encryption and trusted Australian payment gateways like Shopify Payments, PayPal, and Afterpay to ensure your data is completely secure.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can follow your parcel’s journey in real-time until it arrives at your doorstep.
How Can I Contact Customer Support?
You can reach us anytime at aussie-aura@gmail.com or through our Contact Us page. Our friendly Aussie team is here to help with anything you need.