Frequently Asked Questions
How often should I use LumiGlow Ultra7?
We recommend using it 3β5 times per week for 10 minutes per session to see optimal results.
Is it safe for all skin types and tones?
Yes β LumiGlow Ultra7 uses non-invasive LED light therapy and is safe for most skin types and tones
When will I start seeing results?
Many users notice visible improvements in skin texture and radiance within 1β2 weeks of consistent use.
Can I use LumiGlow Ultra7 with my existing skincare routine?
Absolutely. You can use it after cleansing (and before applying your serums/creams) for enhanced absorption and effect.
What skin concerns does LumiGlow Ultra7 address?
It targets pigmentation (dark spots), fine lines, wrinkles, uneven skin tone, and dull skin β thanks to its advanced LED light therapy design.
How do I clean and maintain the device?
After use, simply wipe the surface with a soft, dry cloth. Store in a cool, dry place and avoid exposure to liquids. (Tip: ensure itβs unplugged when cleaning.)
What is your refund policy?
We stand by every product we sell. If youβre not 100% satisfied, you can return your item within 14 days for a money-back guarantee or replacement. No stress, no hassle.
Is my payment information secure?
Absolutely. We use SSL encryption and trusted Australian payment gateways like Shopify Payments, PayPal, and Afterpay to ensure your data is completely secure.
How do I track my order?
Once your order is shipped, youβll receive an email with a tracking link. You can follow your parcelβs journey in real-time until it arrives at your doorstep.
How Can I Contact Customer Support?
You can reach us anytime at aussie-aura@gmail.com or through our Contact Us page. Our friendly Aussie team is here to help with anything you need.